Accountability is critical when building software at scale....

Accountability is critical when building software at scale. Whether taking responsibility for an issue and systematically ensuring it can't happen again or simply owning a simple mistake and trying to learn from it, accountability is fundamental to strong teams and is key to individual growth. " "" "That said, what exactly does taking accountability look like? It's understanding a situation's root cause and taking ownership of the path forward, regardless of one's involvement. " "" "That last part is key, and I've seen folks not quite grasp it. A default behavior is to provide excuses or rationales to explain why a mistake or problem occurred. These can be entirely valid, but that's not accountability; that's deferring blame. " "" "Accountability means recognizing all of the reasons the issue occurred and taking ownership of the learning that needs to be done to prevent it from happening again." "" "Often, system failures occur when multiple people make small mistakes, and great accountability is when each person takes ownership of the small thing they could do better next time. " "" "Shit happens, it's not like we can expect perfection. Accountability is not about placing blame; it is about ensuring there is someone who is taking responsibility for what happened so that, ideally, it doesn't happen again #accountability

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Original post on LinkedIn